Kunal Thakkar

Offering advice and assistance to customers, paying attention to special needs or wants  Greeting & responding to customer complaints & questions in person or via telephone  Handling return & exchanges of merchandise  Ensuring total satisfaction of customers during shopping experience  Helping customers complete purchases, locate items and join Walmart MasterCard

Set up lead generation campaigns with Google Ads, Facebook Ads, & LinkedIn Ads  Monitored success of ads in the campaigns  Created and sent marketing email campaigns using Mailchimp  Applied SEO/SEM techniques in day-to-day activities  Prepared monthly web/online statistics through customized reports  Worked in the implementation and optimization of AdWords, Facebook, Instagram, and YouTube Ads  Created graphics and managed creative content for the team  Integrated tools such as Hootsuite, Mailchimp and Calendly into the CRM

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity • Carried out day-day-day duties accurately and efficiently • Demonstrated respect, friendliness and willingness to help wherever needed • Built, implemented, and updated effective SEO strategies for on-page activities • Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, and placement bids, and landing pages. • Performed regular check with Google Analytics & Webmaster • Prepare analytics report in Microsoft excel • Prepare presentation for the client using Microsoft PowerPoint • Executed SEO strategy for clients goal • Conducted in-depth Keyword research and update in WordPress website

Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content • Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks • Planned and executed web, SEO, database marketing and social media advertising campaigns • Increased brand awareness through creation and management of social media channels, boosting social media engagement • Created and distributed monthly SEO reports to notify clients of site traffic, goals and KPIs Recommended changes to website architecture, content and linking to improve SEO positions for target keywords • Researched and analyzed competitor website and advertising links to gain insight into new strategies • Incorporated XML sitemaps, robots.txt files and 301 redirects to facilitate search engine spidering, crawling and indexing • Built, implemented and updated effective SEO strategies • Performed continuous monitoring of metrics on Facebook AdWords, Google Analytics, Webmaster to evaluate success of marketing efforts & come up with new ideas to improve brand marketing and exposure • Prepare customer list in Excel.