HARPREET KAUR

Maintained a 90%+ inspection success rate by ensuring strict adherence to quality and operational standards, showcasing a commitment to excellence in service delivery. Spearheaded the integration of a new CRM system, optimizing customer support processes and improving efficiency, which reduced customer complaints by 15% and increased nightly sales by 10%. Addressed an average of 100 weekly technical support inquiries with a 95% resolution rate, achieving a customer satisfaction score of 4.5/5.

Educated residents on building utilities through 50 interactive sessions, achieving a 30% reduction in utility-related complaints and enhancing resident satisfaction by 25%. Resolved 95% of technical inquiries related to building amenities and smart home systems within 24 hours, contributing to a 20% uplift in resident satisfaction. Streamlined the process for system back-up and restoration of files, minimizing downtime and ensuring data integrity, which resulted in a 10% increase in operational efficiency.