omamul28

During my internship at Flight Level 180 as a Business Analyst, I honed my skills in analytics tools like Mixpanel and Google Analytics, crafting detailed reports and analyzing data to identify trends and solve problems. This experience significantly developed my expertise in data analytics, project management, and professional networking, enhancing my ability to drive business insights and strategies.

As a Storefront Guest Service team member at Tim Hortons, I provide exceptional customer experiences and ensure the smooth operation of the store. • Served and interacted with a diverse clientele daily at Tim Hortons, focusing on providing exceptional customer experiences and creating a welcoming and friendly atmosphere. • Managed customer orders with accuracy and efficiency, from intake to preparation, ensuring prompt delivery of high-quality products to meet diverse customer needs. • Maintained impeccable cleanliness and organization of the dining area, creating a pleasant environment for guests, and diligently restocked essential supplies as required. • Executed cash transactions with utmost accuracy and integrity, reinforcing financial transparency and building trust with our valued customers. • Remembered the preferences and orders of repeat customers, offering a personalized and engaging experience, and informed guests of in-store promotional offers and discounts to enhance their purchasing experience. • Actively listened and swiftly resolved any customer complaints, service, or billing-related issues with an empathic and compassionate approach, ensuring customer satisfaction and loyalty. • Upheld and enforced high service and quality standards, contributing to the overall success and positive reputation of the store by fostering lasting relationships with customers. By consistently delivering exceptional service and maintaining a friendly and welcoming environment, I contribute to the store’s overall success and help build lasting relationships with our valued customers.