michaelhh.su0421

• Supported 80+ internet projects by auditing statements of work, drafting issue reports, and processing stakeholder funding applications, cutting completion time by 20%. • Analyzed 150,000+ quantitative and financial data points into geospatial systems and summary reports, enabling internet service providers to start home-fiber projects. • Developed and trained staff on a SharePoint-based project tracker that simplified progress monitoring and report generation across active projects for managers. • Created user-friendly data models in Excel using advanced formulas and pivot tables, allowing users to efficiently retrieve accurate data for reporting and communication. • Evaluated 45+ construction plans for Indigenous rights violations, reported findings, and notified stakeholders of actions to uphold consultation obligations

• Engaged over 3,000 small businesses through cold calls and emails to inform and assist with government grant program registration, achieving 80% enrollment. • Managed business accounts by documenting outcomes, guiding clients through eligibility, and maintaining records resulting in higher onboarding rates. • Created comprehensive guides to develop websites on Shopify and Square search engine optimization (SEO) and security practices to support new online businesses during the pandemic. • Guided 30+ business owners through grant applications while responding to questions and ensuring compliance.

• Conducted 800+ client consultations to assess needs, provide guidance on tutoring procedures, and quote fees, resulting in a 20% client conversion rate. • Conducted retention calls and scheduled follow-up meetings, successfully retaining at least 30 clients. • Recorded client data in TutorBright’s CRM system, enabling efficient tutor-client matching, personalized support, and tailored communication strategies.

• Processed 10,000+ documents to ensure compliance, resolved discrepancies with stakeholders, and organized files to improve accessibility and retrieval for others. • Recorded documents using Excel with summaries detailing the sender, issue type, and any errors, enabling users to quickly locate and reference needed files. • Performed urgent administrative duties such as website updates, package deliveries and drafting invoices.