Manharsh Manharsh

• Prevented theft, fraud, and safety hazards, safeguarding company assets and reducing losses by 15% within the first quarter. • Skill-fully identified suspicious activities and documented it on report for supervisor, resulting in a 20% increase in reduced incidents. • Demonstrated strong verbal and written communication skills, facilitating efficient teamwork and knowledge sharing among colleagues, leading to a 10% improvement in incident resolution times.

• Played a vital role in inventory management and stock replenishment, reducing stockouts by 25% and ensuring seamless shopping experiences. • Solving customer queries by effective communication resulted in an increase in 40% customer satisfaction. • Thrived in Zara's fast-paced retail environment, meeting targets and demonstrating the ability to work under pressure, multi-task and adapt to changing priorities.

• Conducted thorough training sessions led to a 15% enhancement in customer satisfaction ratings, encompassing soft skills and technical product knowledge. • Customer interaction with 90% satisfaction rate over call, chat and email solving technical concerns and queries being faced on their mobile phone, TV/AV, home appliance products. • Giving on-the-job training to new user support technicians to reduce average handling time by providing constructive feedback. • Collect, organize and maintain daily performance dashboards using MS Excel for monthly training output with internal stakeholders. • Preparing computer desk allocations and setting up computer hardware and software for successful transition of new hires on production floor. • Handling customer escalation calls as a supervisor to deescalate the situation. • Communicated complex and detailed concepts into smaller consumables, leading to a 20% increase in trainee comprehension and proficiency.