KUNJKUMAR PATEL

• Provided expert technical support and guidance to customers via electronic and telephonic channels, swiftly resolving issues on the first contact. • Independently diagnosed and resolved an average of 25 technical challenges daily, utilizing internal resources for effective solutions. • Shared customer insights with Technical Support Representatives, ensuring seamless collaboration and consistent service delivery. • Educated clients on optimizing product benefits, boosting customer satisfaction ratings by 25%. • Implemented improvements reducing customer service response time by 25%, resulting in an impressive 5% customer callback rate, indicative of comprehensive issue resolution in initial interactions.

• Troubleshoot Windows and Mac operating systems, Active Directory, and Office 365, ensuring seamless user experiences. • Managed and optimized IT infrastructure, resulting in improved efficiency and reduced downtime. • Collaborated with cross-functional teams to implement and support new technologies, resulting in a 20% increase in operational efficiency. • Created user-friendly documentation, reducing support ticket volume by 30%. • Implemented an organized system to maintain records of support requests and resolutions, improving efficiency and accessibility.