kevin.lai9386

Provided exceptional customer service and promptly resolved client issues. Opening accounts to meet sales target Demonstrated active listening skills to understand and address client concerns effectively. Offered personalized financial advice to meet clients' daily banking needs. Guided clients through the enrollment process for online and mobile banking. Effectively communicated with team managers to address arising issues promptly.

Provided exceptional customer service and promptly resolved client issues. Supported various banking operations in the back-office. Demonstrated active listening skills to understand and address client concerns effectively. Offered personalized financial advice to meet clients' daily banking needs. Successfully de-escalated challenging situations to ensure positive customer experiences. Facilitated client banking maintenance tasks, including mortgage and loan payments. Guided clients through the enrollment process for online and mobile banking. Effectively communicated with team managers to address arising issues promptly.

Successfully reduced processing time to ensure timely delivery of orders. Implemented strategies that resulted in a 172% increase in apparel sales units annually from 2018 to 2022. Conducted forecasts for apparel units with suppliers to maintain optimal inventory levels. Forecasted and placed finish good orders to support independent sales teams through overseas production. Created expiry license reports for the licensing director to track and manage licenses effectively. Generated reports for old inventory, enabling the sales team to promote or discount products strategically to boost sales.

Forecasted and placed orders with blank t-shirt suppliers to maintain adequate inventory levels. Successfully reduced inventory levels by 25% through efficient inventory management strategies. Created reports for various sales executives to provide insights into on-hand inventory. Implemented pricing strategies to ensure profitability and maximize margins. Conducted maintenance for the company's shop site to ensure optimal functionality. Secured participation in the Walmart Boys Boxer Mod Program, starting with $400,000 in sales and growing to $1.5 million.

Analyzed cost and pricing to ensure the profitability of programs and initiatives. Expedited and facilitated order processes, ensuring efficient communication both internally and externally. Generated weekly and monthly sell-through reports to identify fast-selling products and trends. Created product presentations to effectively showcase key features and benefits to clients. Analyzed Walmart's weekly sell-through by store and strategically redistributed units to optimize inventory levels and sales performance.