deerajvetcha002

• Provided first-level technical support via phone, email, and live chat, addressing hardware, software, and network issues. • Diagnosed and resolved Windows platform, network configurations, and connectivity issues, including VPN troubleshooting. • Collaborated with cross-functional teams (technical, innovation, and development) to escalate and resolve complex issues promptly. • Documented all customer interactions, solutions, and incident resolutions in the ticketing system following company procedures (aligned with ISO standards). • Conducted remote troubleshooting, system health checks, and configuration adjustments, ensuring full functionality post-resolution. • Created and updated knowledge base articles and user guides to enhance self- service support for customers. • Managed incident logs, maintained security protocols, and reported on the system's operational performance.

Provided on-site technical support, troubleshooting network systems, and managing user accounts in a private sector setting. • Assisted in configuring and maintaining network security measures, remote VPNs, and network configurations for enhanced user security. • Maintained incident logs for internal reference, ensuring all steps and solutions were documented for future support. • Conducted equipment setup and ensured proper installation of OS, network connections, and security software for seamless user experiences. • Developed and maintained a log of technical issues and solutions to streamline incident response for technical support te