engr.gauravgautam

I am an experienced and adaptable professional with over 10 years of success across operations, IT service management, administration, and customer support. With a Master’s degree in Operations Management and certifications in PMP, PRINCE2 Practitioner, and ITIL V3, I bring a strong blend of strategic thinking and hands-on execution to every role.

My background includes managing cross-functional teams, improving workflow efficiency, handling high-pressure incidents, and delivering timely, high-quality service. I have worked in fast-paced environments where accuracy, organization, and communication were key to ensuring business continuity and client satisfaction.

Skilled in tools such as ServiceNow, Jira, Citrix, Microsoft Office Suite, and Warehouse & Inventory Management Systems, I’m passionate about continuous improvement and building collaborative, productive work environments.

Currently based in the Toronto GTA, I am open to new opportunities where I can contribute my experience, professionalism, and results-driven mindset to support organizational success