Sukhbir Singh Ghotra

● IT Support Portal - tickets analyzing, opening, closing and completing in timely manner. ● Experience with Virtual Desktop Interface (VDI) users management. ● Knowledge of Microsoft Windows Operating Systems, Windows 10/11 ● Hands-on experience with Citrix – manage applications and desktop virtually. ● Microsoft Office Suite and Microsoft Excel proficiency. ● Good understanding of LAN/WAN concepts including client/server architecture, file and print, TCP/IP, DHCP, WINS, and DNS. ● SQL Server, SQL Databases, store procedures, Queries, schemas and database design. ● Some Knowledge and exposure of Python, C#, ASP.NET, .NET framework and XML. JavaScript, HTML and CSS. ● Performing hardware and software installation, configuration, and implementation. ● Assisting with the development of and ensuring adherence to IT policies and procedures. ● Performing upgrades, support tasks, and maintaining all equipment including PC’s, notebooks, servers, printers, and other peripheral devices. ● Strong communication and people skills.