gauravkalia97

• Application Development: Designed and developed web and console applications using .NET and XML, leading to a 30% reduction in page load times and a 25% increase in user retention. • Code Optimization: Wrote clean, efficient, and maintainable code using C#, VB.NET, and ASP.NET, reducing technical debt by 15% and improving code review scores. • Project Delivery: Collaborated with designers and project managers to ensure timely and successful project delivery, achieving a 95% on-time delivery rate. • Trend Awareness: Stayed updated with the latest web development technologies and trends, integrating modern practices that increased project efficiency by 20%. • Quality Assurance: Tested and maintained web applications to ensure their functionality and security, resulting in a 30% reduction in post-deployment bugs. • Cross-Functional Collaboration: Worked seamlessly with cross-functional teams, improving project outcomes and fostering a collaborative work environment.

• Technical Troubleshooting: Provided front-line support for network, internet, cable, and computer issues, ensuring a 95% resolution rate on first contact. • Customer Assistance: Assisted over 100 customers weekly via electronic communication and phone calls, enhancing customer satisfaction and retention. • Problem Resolution: Diagnosed and resolved technical problems efficiently, contributing to a 20% decrease in average handling time. • Solution Implementation: Leveraged internal tools and resources to research and implement effective solutions, reducing repeat issues by 15%. • Product Education: Educated customers on product benefits and improvements, leading to a 10% increase in upsell opportunities and customer adoption of new features. • Performance Metrics: Consistently met and exceeded performance metrics, including customer satisfaction scores and resolution times, aligning with company goals for service excellence.