21sandhupreet

Manage large amounts of incoming phone calls. • Generate sales leads . • Identify and assess customers’ needs to achieve satisfaction . • Build sustainable relationships and trust with customer accounts through open and interactive communication . • Provide accurate, valid and complete information by using the right methods/tools . • Meet personal/customer service team sales targets and call handling quotas . • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution . • Keep records of customer interactions, process customer accounts and file documents . • Follow communication procedures, guidelines and policies. • Organizing and maintaining records of account receivables and payables . • Compiling data from invoices for accounting purposes, such as calculating late fees or interest charges . • Process requests for refunds or credits from customers in accordance with store or company policy . • Contacting customers to collect overdue amounts or answer questions about billing statements