Kevin Jerry Ransome

• Diagnose, troubleshoot and solve hardware issues (Windows, iOS, Mac OS, mobile devices, and office equipment) • Onboard new employee’s and set up their emails and accounts • Offboard employees and revoke access to accounts and backup files and information • Aid in the procurement and deployment of equipment to new employees. • Set up network connections throughout the office and maintain network infrastructure (WAPS, Switch Boxes) • Set up an e-waste recycling program • Performed repairs of employee’s devices • Support a variety of software applications • Performed weekly network checks on our firewall and resolve any updates • Ensured employee’s devices were well protected and have optimal performance for their tasks • Order devices/peripherals when needed from trusted sources • Manage viewing permissions for company shared drive • Communicate with provider for antivirus, firewall, and remote access software • Set up schedule for system backups and antivirus client updates • Set up IT training modules for employees to do each month, paired with a fake phishing scam to provide them with the knowledge of being safe when navigating emails and the internet • Document new procedures for dealing with problems that arise • Maintain IT policies • Provide on call support when out of office • Assist employees with Microsoft Office 365/Sharepoint applications • Assist in configuring VoIP system • Manage tickets and projects through the Jira and Airtable platform