USER SUPPORT TECHNICIAN,IT SUPPORT TECHNICIAN (server hardware)

Faizal Ilyasbhai Shikora

232-323 second avenue north sudbury

About Candidate

Education

C
Computer system technician 2024
Cambrian college

Enterprise security,cloud infrastructure,core hybrid,applied project management,sql database,networking,IT fundamentals

Experiences

I
IT TECHNICIAN Sep 2013 - April 2015
Tradeport distributions (ohlanga cash and carry)

Repaired, configured, and optimized server infrastructure to ensure optimal performance and functionality. Addressed hardware and software issues on computers and laptops, conducting thorough diagnostics and providing effective solutions. Troubleshot Windows operating systems, performing reinstalls when necessary to maintain system integrity. Provided expert troubleshooting support for third-party software, resolving issues efficiently to minimize downtime and enhance productivity. Reference:Saeed Safeda, Manager,Phone: +27606702129,Email: saeedsafeda@gmail.com

I
IT SUPPORT TECHNICIAN(server hardware) December-2015 - December-2019
Hi-tech asset recovery managers pty ltd

Repaired computers, printers, and laptops to ensure optimal functionality and client satisfaction. Assisted clients in setting up networks and Point of Sale (POS) systems, including hardware installation and software troubleshooting. C onfigured and refurbished servers, conducted Windows installations, and performed data recovery operations. Executed data recovery processes to retrieve lost or corrupted data from servers, computers, and laptops. Replaced hardware components of servers, computers, and laptops, ensuring compatibility and reliability. Installed dual-boot operating systems tailored to specific user requirements. Diagnosed and resolved wired and wireless internet connection issues. Troubleshot routers, including C isco routers, to ensure network connectivity. Provided printer services for various printer types, including thermal, dot matrix, and laser printers. C onducted comprehensive hardware testing on RAM, hard drives (SATA, SAS, SCSI, FIBRE), C PU, Ethernet, fiber cards, and switches (SAN and Ethernet). Addressed networking issues, including connectivity problems and configuration errors. References: Imran A Ayob, C EO , Phone: +27837753602, Email: imran.ayob@compuspare.co.za Omar Jewery, Manager Phone: +27838678869, Email: omar@compuspare.co.za

Skills

Networking
100%
Active directory
100%
Storage configurations
100%
Server configurations
100%
POS equipment teating and installation
100%
Disaster recovery
80%
Endpoint security
80%
Documentation
108%
Remote support(ticketing system)
100%
MCSA
100%
MCSE
100%
Comptia network+
100%

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