Sasidhar Muralidharan

●Managed, and mentored Payment Operations and POE Verification Teams consisting of 20+ FTEs. ●Developed customized KPIs for each team member, resulting in a 15% increase in productivity within the first quarter of implementation. ●Implemented a data-driven approach to preparing reports, leading to a 20% reduction in errors and an overall improvement in report accuracy. ●Utilized data analysis to identify recurring problems and proactively implement solutions, reducing customer escalations by 25% and increasing team morale. ●Assisted in the recruitment, selection, and onboarding of new team members. Client: Microsoft Inc.

●Investigated all Accounts Payable-related queries and ensured that the received queries were thoroughly and timely resolved up to the Client's satisfaction. ●Managed invoice processing for a diverse portfolio of over 20 entities across 4 continents, resulting in a 98% accuracy rate and on-time payment delivery. ●Led a team of analysts in conducting root cause analyses on raised issues to identify systemic problems, resulting in the implementation of process improvements that reduced issue recurrence by 40%. ●Performed detailed quality checks on all junior accountants' work, ensuring compliance with company standards and regulations. Identified areas for improvement and provided targeted training to improve overall team performance. ●Championed the implementation of Lean and Kaizen methodologies within the P2P Department, resulting in a 15% reduction in process lead time and a 20% decrease in waste generation. Achievements: ❖ Multiple Employee of the Month and quarterly awards recipient. ❖ Direct recognition and appreciation by the Regional CEO for best performance and support.

●Calculated the net asset values of funds by processing daily accounting-related functions to ensure funds prices were accurate and delivered to the client in a timely fashion. ●Managed trial balances while ensuring the overall correctness of it. ●Tracked and conducted research using internal and external sources to respond to and resolve complex inquiries and issues. ●Provided inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.

●Successfully led a team of 5 accounts payable professionals to process over 2000 invoices monthly with a 99% accuracy rate. ●Implemented a comprehensive communication strategy, conducting daily & weekly huddles and One-on-one meetings with team members to improve productivity by 20%. ●Streamlined invoice processing procedures for 6 entities across multiple business units in APAC and acted as a primary source of contact for all AP-related activities. ●Worked closely with cross-functional teams to streamline the Accounts payable process. Achievements: ❖ Multiple Employee of the Month awards.