Khushi Rathaur
About Candidate
I am a Customer Support Specialist with over 2 years of experience resolving instrument configuration issues. I have proven expertise in system analysis, diagnostics, troubleshooting, and conflict resolution. I possess strong organizational skills and am a problem solver by nature. I am actively developing programming skills, with a focus on logic, data structures, and algorithms. I enjoy engaging with individuals to address their questions and recognize the importance of enhancing social skills for personal and professional success. I thrive in team settings and demonstrate a strong work ethic, making me a valuable asset in both the technical and interpersonal aspects of the job.
Education
Developed programming skills and gained experience in program design, system analysis. Learned valuable insights into Software Development Life Cycle (SDLC) practices.
Experiences
Provided excellent customer service to students, faculty, and staff, addressing inquiries related to IT support, campus resources, and general information. Resolved student concerns promptly and effectively, demonstrating empathy and professionalism. Collaborated with other departments to coordinate solutions for complex issues, ensuring a high level of satisfaction.
Successfully promoted and sold Bell products and services to customers, meeting or exceeding monthly sales targets. • Utilized effective sales techniques to engage with potential customers, identify their needs, and recommend appropriate solutions. • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. • Actively participated in sales training programs to enhance product knowledge and sales skills, staying updated on industry trends and developments. • Collaborated with team members to achieve collective sales goals and foster a positive work environment. • Maintained accurate records of sales transactions and customer interactions using CRM software.
