meetp.9085790
About Candidate
My name is Meet Patel, and I hold a College Diploma in Computer System Technician – Networking from Georgian College in Barrie, Ontario, Canada, which I completed in August 2023. Prior to that, I earned a Bachelor of Technology degree in Computer Science and Engineering with First Class Honors from Parul University in Vadodara, Gujarat, India, graduating in July 2020.
I have gained valuable professional experience through my role as a Summer Student Field Technician at Bell Technical Solutions in Ottawa, Ontario, Canada, where I focused on seamlessly installing and repairing Bell Fiber Internet, phone, and TV services for numerous customers daily. During my tenure, I significantly contributed to reducing customer downtime, enhancing client retention, and improving overall customer satisfaction through effective communication, product knowledge, and collaboration with various departments.
In terms of skills, I excel in providing comprehensive technical support for both desktop software and hardware, including Windows 10/11, Microsoft Office 365, Adobe, Cisco phones, Android and iOS wireless devices, and multi-functional printers. Additionally, I am proficient in network administration, hardware management, server administration, Windows Server management, Amazon Web Services Cloud management, desktop applications, virtualization, Microsoft Azure, network protocols, and programming languages such as Python, C, C++, HTML, CSS, SQL Database, Shell scripting, and PowerShell.
I have demonstrated strong problem-solving abilities, leadership skills, project management capabilities, exceptional customer service, and excellent communication and interpersonal skills throughout my professional journey. Notably, I led a cross-functional team in developing the PUAMS (Parul University Attendance Management System), where we achieved significant improvements in user navigation, data management, and processing efficiency.
Moreover, I hold certifications in SAP for Beginners, CCNAv7 for Enterprise Networking, Security, and Automation, CCNAv7 for Switching, Routing, and Wireless Essentials, and CCNA for Introduction to Networks.
In summary, I bring a diverse skill set, a passion for technology, and a track record of success in delivering high-quality solutions and services to meet organizational goals and exceed customer expectations.
Education
Experiences
1.Accomplished seamless installation and repair of Bell Fiber Internet, phone, and TV services for 10+ customers daily, ensuring 100% service reliability. Reduced customer downtime by 20% and resolved issues within an impressive 24-hour timeframe. 2. Resolved Bell device and software issues for Bell Technical Solutions staff, ensuring seamless operations and optimal functionality. Reduced customer downtime by 20% through prompt issue resolution within a 24- hour timeframe, measured by improved service reliability for 10+ customers daily. 3. Recorded and tracked all client interactions using ticket tracking software, facilitating efficient management of urgent issues and ensuring timely resolution. Contributed to a 25% reduction in average resolution time for customer issues, enhancing overall service effectiveness. 4. Provided expert advice and training to new staff, fostering skill development and knowledge enhancement within the team. Successfully promoted Bell services and products, resulting in a 15% increase in client retention and a 20% reduction in customer downtime. 5. Actively participated in meetings, seminars, and conferences to stay updated on industry trends and best practices. Established robust communication channels between customer service and various departments, enhancing collaboration and streamlining issue resolution processes. 6. Ensured compliance with Bell Technical Solutions' customer service standards, consistently delivering high quality support to meet organizational objectives. Adapted to changing priorities and performed additional duties as assigned to support branch and departmental goals.
